Refund / Cancellation Policy

HiloNova LLC operates independent ventures with different products, services, fulfillment methods, and timelines. The refund, return, or cancellation terms presented by the venture at or before purchase apply to that transaction and control where they are more specific.

When venture-specific terms apply

Physical retail products, digital products, personalized services, and priority services may require different handling. Review the policy shown by the venture where you purchased. HiloNova support can help you locate it.

If no more specific policy was presented

• A cancellation requested before fulfillment begins will receive a full refund.
• If fulfillment has begun, HiloNova will review the request promptly and may provide a full or partial refund based on completed work, delivered value, and recoverable costs.
• An incorrect, damaged, materially incomplete, or undelivered purchase will be corrected, replaced, or refunded as appropriate.
• Approved refunds are returned to the original payment method. Bank or payment-provider processing time may apply.

How to request help

Email service@hilonova.com with the venture name, order email, purchase date, and a short description of the request. Do not send payment-card details. We will respond with the next step or route the request to the relevant venture.

Customer rights

This policy does not limit rights that cannot legally be waived under applicable consumer-protection law.

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